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Available courses

Programming approach that focuses on handling unexpected actions and exceptions, providing meaningful context and unambiguous messaging when exceptions occur, and gracefully failing to the safest program state when errors and exceptions can't be rectified.

Not sure if you need to take the Basic Troubleshooting course?

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This is a level one course that teaches basic Windows system triage.  We focus on the major I/O parts of a system (cpu, memory, disk, network) explaining the architecture and how to troubleshoot them.


This course focuses on "how" software executes on Windows operating systems and the tools used for Level 3 Support to troubleshoot software.

Although there are many tools available in windows, only a small subset are guaranteed to be on every windows system--when attacking a down situation, these are the ones you need to know.

We make sure your IT Toolbox is full of knowledge on how to utilize the tools that come with windows (and a few that are easily added, not installed) to analyze your issues.

This course uses wireshark to explore network architecture, protocols, and reading network traces.  In addition to learning wireshark, users will also develop an understanding of how networks function and how software is visible on a network.

Programming approach that focuses on handling unexpected actions and exceptions, providing meaningful context and unambiguous messaging when exceptions occur, and gracefully failing to the safest program state when errors and exceptions can't be rectified.


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