Thanks for checking out our learning portal. We aim to teach support professionals how to use data to solve problems.
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This course focuses on "how" software executes on Windows operating systems and the tools used for Level 3 Support to troubleshoot software.
Although there are many tools available in windows, only a small subset are guaranteed to be on every windows system--when attacking a down situation, these are the ones you need to know.
We make sure your IT Toolbox is full of knowledge on how to utilize the tools that come with windows (and a few that are easily added, not installed) to analyze your issues.
This course uses wireshark to explore network architecture, protocols, and reading network traces. In addition to learning wireshark, users will also develop an understanding of how networks function and how software is visible on a network.
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